FAQs — Shipping, Returns & COD | Zantronic

Are your products original?

Yes. Every product sold at Zantronic — power banks, ear buds, chargers, and cooling fans — is 100% original and quality-checked before it leaves our warehouse in Pakistan. We do not sell copies or refurbished units.

What is your return and exchange policy?

We offer a 7-day return and exchange window from the date of delivery. If your product arrives damaged, defective, or different from what you ordered, contact us on WhatsApp (03135717094) with your order number and photos, and we'll arrange a replacement or refund. See our full Refund Policy for details.

How long does shipping take?

Orders are processed within 24 hours and typically arrive within 2-4 business days, depending on your city. Major cities like Lahore, Karachi, and Islamabad usually receive faster delivery.

Do you offer Cash on Delivery (COD)?

Yes, COD is available nationwide across Pakistan. You only pay when your order arrives at your doorstep — no advance payment required.

Is there a delivery charge?

Orders above Rs. 3,000 qualify for free shipping. Orders below this threshold have a flat delivery charge calculated automatically at checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via SMS or WhatsApp so you can monitor delivery status in real time. For any delay, message us on WhatsApp and we'll check immediately.